Return and Refund Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. You will also need your receipt or other proof of purchase.

To start a return, contact us at info@megandallas.com.

If your return is approved, we will send you instructions explaining how and where to send your package and, when applicable, provide a return shipping label. Please do not send your return to the address shown on the original package or return it without contacting us first. Items sent back without first requesting and receiving return authorization will not be accepted.

You can always contact us with questions about returns at info@megandallas.com.

Cancel My Order or Request a Refund

Return Shipping Costs
For returns requested because of a change of mind, incorrect size selection, fit, color preference, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

If you received an item that is defective, damaged, or different from what you ordered, contact us before returning it. If we confirm the issue, we will provide appropriate return instructions and cover reasonable return shipping costs or provide a prepaid return label, as applicable.

Any original expedited shipping charges are non-refundable unless the return is required because of our error or applicable law provides otherwise.

Damages and Order Issues
Please inspect your order as soon as you receive it. Contact us promptly if an item is defective or damaged, or if you receive the wrong product, so that we can evaluate the issue and provide an appropriate resolution. We may ask you to provide photographs or other information reasonably necessary to review the claim.

Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including perishable goods such as food, flowers, or plants; custom or personalized products, including special-order or made-to-order items; and personal-care, beauty, or hygiene products that have been opened or used. We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us before placing your order if you have questions about whether a specific product is eligible for return. Items marked “Final Sale” and gift cards are not eligible for return or refund, except where required by applicable law.

Exchanges
The fastest way to receive the item you want is to return the item you currently have and, after your return has been approved, place a separate order for the replacement item. Replacement items are subject to availability.

Order Cancellations
We begin processing orders shortly after they are placed. To request a cancellation, contact us as soon as possible at info@megandallas.com. We cannot guarantee that an order can be canceled or changed after it has entered processing or been shipped.

If your cancellation request is approved before shipment, we will cancel the order and issue a refund to your original payment method. If the order has already shipped, you may request a return after delivery in accordance with this Return and Refund Policy.

If we are unable to ship your order within the time stated in our Shipping Policy, we will provide any notice, cancellation option, consent request, or refund required by applicable law.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, we will issue the refund to your original payment method within 7 business days.

Please remember that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account after we issue it.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at info@megandallas.com.

Contact Information
Megan Dallas
Operated by Retos Drop LLC
Wyoming, United States
Email: info@megandallas.com